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Synergetics Microsoft Gold Cloud Partner  

Customer Success Manager

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Job Description  |  Company

Current Openings

Job Description:

Synergetics a Leading Cloud Consulting company is looking for an experienced and driven Customer Success Manager to join our successful, passionate and expanding technical team. This individual should be comfortable consulting and influencing customers, backed by a strong understanding of the customers’ business objectives and the capabilities of the Synergetics solution and should strive to make the Customers technology investments successful in achieving the intended objectives.

Responsibilities:

  • Assist with account development, bids and campaign strategy

  • Perform detailed business discovery to set solution strategy and design

  • Configure, prepare and demonstrate the specified solutions to a detailed level, matching to the client's requirements

  • Articulate the proposed solution and the benefits to the client at all levels including the third-party software and hardware elements where applicable

  • Articulate the value proposition of Synergetics IT Services.

  • Interface between Sales, delivery and transition team to ensure and meet customer expectations during the pre- and post project planning.

Certification

Microsoft Azure – 70-533 , 70-535 any other infrastructure certification is added advantage.

Industry

  • Computer Hardware

  • Computer Software

  • Information Technology and Services

Employment Type

Full-time

Job Functions

  • Engineering

  • Information Technology

  • Requirement Gathering, Business Analysis & Business Case preparation for Winning Proposition

  • Interact with account management team and tailor the solution, delivery models as required

  • Provide response to RFP, RFQ and unsolicited proposal for Global customer

  • customer presentation on Synergetics IT Services and Solutions areas

  • Prepare and verified Sow and Agreement after winning the opportunity

  • Interact with multiple OEM’s/OESP’s to achieve Integrated solutions

  • Establish Processes to deliver the engagement, including ensuring People Management, project kickoff, deliverable acceptance and reporting procedures, holding Conditions of Satisfaction (COS) discussions with stakeholders, finalize project delivery plans

  • Perform Engagement reviews at key project milestones to ensure quality of project deliverables and customer satisfaction.

  • Provide Leadership and deliver world class services including Professional Consulting Services

  • Participate in service delivery engagements by acting as a hands-on technical expert.

  • Deployment on Microsoft Azure

  • Develop software solutions, collateral and templates for use by the sales and pre-sales teams

Qualifications:

  • Assist with account development, bids and campaign strategy

  • Perform detailed business discovery to set solution strategy and design

  •  Configure, prepare and demonstrate the specified solutions to a detailed level, matching to the client's requirements

  • Articulate the proposed solution and the benefits to the client at all levels including the third-party software and hardware elements where applicable

  • Articulate the value proposition of Synergetics IT Services.

  • Interface between Sales, delivery and transition team to ensure and meet customer expectations during the pre- and post project planning.

  • Requirement Gathering, Business Analysis & Business Case preparation for Winning Proposition

  • Interact with account management team and tailor the solution, delivery models as required

  • Provide response to RFP, RFQ and unsolicited proposal for Global customer

  • Customer presentation on Synergetics IT Services and Solutions areas

  • Prepare and verified Sow and Agreement after winning the opportunity

  • Interact with multiple OEM’s/OESP’s to achieve Integrated solutions

  • Establish Processes to deliver the engagement, including ensuring People Management, project kickoff, deliverable acceptance and reporting procedures, holding Conditions of Satisfaction (COS) discussions with stakeholders, finalize project delivery plans

  • Perform Engagement reviews at key project milestones to ensure quality of project deliverables and customer satisfaction.

  • Provide Leadership and deliver world class services including Professional Consulting Services

  • Participate in service delivery engagements by acting as a hands-on technical expert.

  • Deployment on Microsoft Azure

  • Develop software solutions, collateral and templates for use by the sales and pre-sales teams

   
   

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About Synergetics

Synergetics is a “Born in the CLOUD” multi services company providing services to help Small-Medium Enterprises grow faster by modernizing data centers and Applications involving adoption of Social, Mobile, Analytics and Cloud technologies as Business Accelerators.

Incorporated in 2004 and headquartered in MUMBAI, India, Synergetics has 50+ specialists. Synergetics provides services for modernizing data centers by implementing hybrid cloud which propels enterprises in their IT-as-a-Service journey which enables global enterprises to become more agile and innovative.

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